Legal
Privacy Policy
This policy explains what information Twin Partners may collect through this website, how it is used, and what rights visitors may have.
Last updated
1. Who We Are
This website is operated by Twin Partners on behalf of Twin Partners, LLC("Twin Partners," "we," "us," or "our"). We provide operational systems, strategy, and related consulting services for coaches, consultants, wellness brands, and high-touch service businesses.
For privacy questions or requests, contact us at hello@twinpartners.ai.
2. Scope
This Privacy Policy applies to information collected through this website, including when you browse the site, submit an application or intake form, schedule a review call, or otherwise interact with our pages.
3. Information We Collect
Information you provide directly
- Name
- Email address
- Company or business name
- Role or business type
- Responses submitted through our application or intake forms
- Scheduling details you submit through our booking tools
Information collected automatically
- IP address and general request metadata processed by our host
- Browser type, device type, operating system, and language
- Referrer information and page request logs
- Analytics and measurement data when analytics tools are enabled on the site
Information collected through third parties
We use embedded scheduling and form tools (including GoHighLevel) for applications and booking. If you submit a form or book a call, information you provide through those tools is collected through that service and subject to its own privacy practices in addition to ours.
4. How We Collect Information
| Collection point | Data involved | How it works |
|---|---|---|
| Application forms | Name, email, business details, intake responses | Embedded forms collect information you choose to submit. |
| Scheduling flow | Contact details, availability, booking notes | Booking widgets handle scheduling and related information. |
| Hosting and delivery | IP address, user agent, request logs | Processed automatically when you visit the site. |
| Analytics (if enabled) | Usage and device information | Collected through configured analytics or advertising tools. |
5. How We Use Information
- Respond to inquiries and schedule discovery or review calls
- Provide, improve, and secure the website
- Operate bookings, confirmations, and service communications
- Maintain records of leads, consultations, and service requests
- Comply with legal obligations and enforce our terms
- Prevent abuse, fraud, spam, or misuse of the website
6. Legal Bases for Processing
If GDPR or UK GDPR applies, we generally process personal data under one or more of the following legal bases:
- Consent: where you opt in to analytics cookies, application and booking embeds, all optional cookies, or choose to interact with optional third-party tools.
- Pre-contractual steps: where you ask us to discuss or evaluate services before entering into an agreement.
- Legitimate interests: to operate our website, respond to business inquiries, protect our systems, and market our services in a proportionate way.
- Legal obligation: where we must retain or disclose information to comply with law.
9. Retention
We keep personal information only for as long as reasonably necessary for the purposes described above, including to respond to inquiries, evaluate business opportunities, maintain business records, and comply with legal obligations.
10. International Transfers
Our service providers may process information in countries other than the one where you are located. Where required, we rely on appropriate safeguards for international data transfers.
11. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing activities.
EEA / UK rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and complaint to a supervisory authority.
California rights may include rights to know, delete, correct, and receive information about categories of personal information disclosed for business purposes, subject to applicable exceptions.
12. How to Exercise Rights
Submit privacy requests to hello@twinpartners.ai. We may need to verify your identity before completing certain requests.
13. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Children's Privacy
This site is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision.
16. Contact
Twin Partners / Twin Partners, LLC
hello@twinpartners.ai